SUPPORT COMMUNICATION - CUSTOMER ADVISORY
Document ID: c00568181
Version: 1
Advisory: HP ProLiant Servers Running HP Insight Server Agents for Windows May Experience High CPU Utilization
NOTICE: The information in this document, including products and software versions, is current as of the Release Date. This document is subject to change without notice.
Release Date: 2005-11-22
Last Updated: 2005-11-22
DESCRIPTION
An HP ProLiant server operating in a Microsoft Windows environment and loading the HP Insight Server Agents for Windows Version 7.40 may experience high CPU utilization, resulting in degraded system performance. CPU utilization may reach 50 to100 percent and remain high on multiprocessor systems. Systems with a single CPU may reach 100 percent.
A call responsible for the memory code initialization process from the Server Agents in PSP 7.40 to the Windows Health driver becomes trapped in an endless loop, causing the processor utilization to rise.
SCOPE
Any ProLiant server running any one of the following Microsoft Windows operating systems and loading the HP Insight Management Agents for Windows Version 7.40.
- Microsoft Windows 2000 Server
- Microsoft Windows 2000 Advanced Server
- Microsoft Windows Server 2003 Enterprise Edition
- Microsoft Windows Server 2003 Standard Edition
- Microsoft Windows Server 2003 Web Edition
- Microsoft Windows Small Business Server 2003
RESOLUTION
To prevent high CPU utilization from occurring, disable the System Information subagent from the HP Management Agents applet in the Windows Control Panel by performing the following steps:
1. Launch the HP Management Agents applet located in the Windows Control Panel.
2. Select the "Services" tab.
3. Select the "System Information" subagent located in the "Active Agents" panel.
4. Click the "Remove" button to move the subagent to the "Inactive Agents" panel.
5. Click OK and exit the HP Management Agents applet.
A future version of the HP Insight Server Agents for Windows will prevent this condition from occurring. This advisory will be updated when additional information becomes available. |
