RESOLUTION
The reduced performance and excessive timeouts have been corrected in firmware version HPB5 for the drives in Table 1 (above) and fimware version HPB9 for the drives in Table 2 (above). The firmware has been modified to detect and correct invalid seek time profile table values on drives that have already encountered this issue, as well as to eliminate the possibility of subsequent degradation of these same seek-time profile table values. Upgrading the firmware will restore drives already exhibiting this issue to nominal levels of performance, as well as preventing any recurrence of this issue.
Note: These hard drives will not be replaced by HP to correct this issue.
Firmware versions HPB5 and HPB9 are available at the following URLs:
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RECEIVE PROACTIVE UPDATES: Receive support alerts (such as Customer Advisories), as well as updates on drivers, software, firmware, and customer replaceable components, proactively via e-mail through HP Subscriber's Choice. Sign up for Subscriber's Choice at the following URL:
http://www.hp.com/go/myadvisory |
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SEARCH TIP: For hints on locating similar documents on HP.com, refer to the Search Tips document .
To search for additional advisories related to HP Ultra320 SCSI hard drives, use the following search string:
+ProLiant +Advisory +Ultra320 +drive
KEYWORDS: HDD, fixed disk |
Hardware Platforms Affected: HP ProLiant ML310 G3 Server series, HP ProLiant ML150 G3 Server series, HP ProLiant DL380 G2 Packaged Cluster, HP ProLiant DL360 Server series, HP ProLiant DL380 Server series, HP ProLiant DL590/64 Server series, HP ProLiant DL760 Server series, HP ProLiant ML330 Server series, HP ProLiant ML330e Server series, HP ProLiant ML370 Server series, HP ProLiant ML750 Server series, HP ProLiant DL320 G2 Server series, HP ProLiant DL380 G3 Server series, HP ProLiant DL580 G2 Server series, HP ProLiant ML350 G3 Server series, HP ProLiant ML370 G3 Server series, HP ProLiant ML530 G2 Server series, HP ProLiant ML570 G2 Server series, HP ProLiant DL760 G2 Server series, HP ProLiant DL360 G3 Server series, HP ProLiant DL380 G3 Packaged Cluster with MSA500, HP ProLiant ML330 G3 Server series, HP ProLiant BL40p Server series, HP ProLiant DL560 Server series, HP ProLiant DL380 G2 Server series, HP ProLiant DL360 G2 Server series, HP ProLiant ML370 G2 Server series, HP ProLiant ML350 G2 Server series, HP ProLiant ML330 G2 Server series, HP ProLiant ML310 Server series, HP ProLiant ML570 Server series, HP ProLiant ML350 Server series, HP ProLiant DL740 Server series, HP ProLiant BL20p G2 Server series, HP ProLiant BL20p Server series, HP ProLiant DL320 Server series, HP ProLiant DL580 Server series, HP ProLiant ML530 Server series, HP ProLiant BL10e Server series, HP ProLiant BL10e G2 Server series, HP ProLiant ML150 Server series, HP ProLiant DL140 Server series, HP ProLiant BL30p Server series, HP ProLiant DL380 G3 Packaged Cluster with MSA1000, HP ProLiant BL20p G3 Server series, HP ProLiant DL380 G4 Server series, HP ProLiant DL360 G4 Server series, HP ProLiant ML350 G4 Server series, HP ProLiant ML370 G4 Server series, HP ProLiant DL145 Server series, HP ProLiant DL585 Server series, HP ProLiant BL25p Server series, HP ProLiant ML110 Server series, HP ProLiant DL580 G3 Server series, HP ProLiant ML570 G3 Server series, HP ProLiant DL380 G4 Packaged Cluster with MSA500 G2, HP ProLiant DL320 G3 Server series, HP ProLiant DL385 Server series, HP ProLiant BL45p Server series, HP ProLiant BL35p Server series, HP ProLiant ML310 G2 Server series, HP ProLiant ML150 G2 Server series, HP ProLiant DL380 G4 Packaged Cluster with MSA1000, HP ProLiant DL380 G4 Storage Server, HP ProLiant DL145 G2 Server series, HP ProLiant ML110 G2 Server series, HP ProLiant DL360 G4p Server series, HP ProLiant DL140 G2 Server series, HP ProLiant ML350 G4p Server series, HP ProLiant ML110 G3 Server series, HP ProLiant DL320 G4 Server series
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